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What Decreases Trust?

Take Your Best Guess

Imagine that you are the public health spokesperson for a chemical spill in your city. Which of the following statements would decrease the public’s trust in you and your department?

Public health workers responding to a hazardous spill

The best answer is C.

Saying “No comment,” may look like you are unwilling to share information. Other factors that can damage trust include:

  • Disagreements among experts
  • Lack of coordination among risk management organizations
  • Insensitivity by risk management authorities to the need for effective listening, dialogue, and public participation
  • Unwillingness to acknowledge risks or share information in a timely manner
  • Insensitivity to the cultural and access needs of all communities