Feeling Good at Work
The idea behind workplace wellness is that work can be a place where employees feel good and get healthy.1 Even stressful workplaces like call centers can take steps to increase employee wellness and decrease stress.
A workplace wellness program is a collection of activities to help employees lead healthy lives. To learn how to create programs for your employees, click on one of the wellness areas below.
Keys to Building a Successful Wellness Program
- Leadership Support
- Research shows that wellness programs succeed when they have management support. As a manager, acknowledge the importance of wellness activities. Make time and space for them and show that they are a priority.
- Employee Engagement
- Research also shows that employee involvement is key. Employees are in a great position to know what is needed, what will work, and whether a program is fulfilling its goals.
Establish an Employee Advisory Board
Call center managers don't usually have a lot of extra time. But you don't have to take this on alone. An Employee Advisory Board can be your partner in wellness-promotion efforts. Setting up an advisory group will also help to engage employees and ensure the wellness program's success.
To form an Employee Advisory Board, recruit individuals who are:
- enthusiastic about health and wellness
- committed to creating a healthy workplace
- willing to volunteer time
- representative of different groups or job functions
Once you have found volunteers, you can begin planning a program kickoff. Or, if you would prefer to start more quietly, look for a small-scale activity to improve the exercise, nutrition, or working environment options in your call center.
