© 2015 University of Washington | Seattle, Washington
This toolkit was developed to give 9-1-1 call center managers additional tools to help reduce stress among employees. The content includes findings from the scientific literature, information from other publications, best practices reported by managers of 9-1-1 call centers, and expert opinion from the clinical psychologists on our research team.
You should use this toolkit in whatever way works best for you. You may choose to read through a whole section. Or you can navigate to a particular topic using the tabs at the top of the screen. For more information about navigation, see the Help page.
This toolkit was developed by the Northwest Center for Public Health Practice at the University of Washington School of Public Health.
Development of this toolkit was supported by the Grant or Cooperative Agreement Number, ROH010536, funded by the Centers for Disease Control and Prevention. Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the Centers for Disease Control and Prevention or the Department of Health and Human Services.
The developers of this toolkit would like to thank the following organizations for contributing materials used in this toolkit:
The toolkit developers would also like to thank the NG911 Advisory Board for sharing expertise and ideas:
© 2015 University of Washington | Seattle, Washington