In this one-hour webinar, which is part of the Hot Topics series, public health leaders from Washington State discuss how to authentically incorporate a quality management culture into big and small organizations.

Learning Objectives

  • Identify three agency infrastructure changes needed to institutionalize quality management.
  • Understand the initial steps for encouraging program staff to embrace quality management practices.
  • Identify three benefits experienced by two local public health departments that implemented quality management programs.

Intended Audience

Local, state, and tribal public health professionals; Public health accreditation coordinators; Quality improvement managers


Torney Smith, MS , Administrator, Spokane Regional Health District, Washington State

Lyndia Wilson, MS, Disease Prevention and Response Division Director, Spokane Regional Health District, Washington State

Amy Fuller, Assessment Coordinator, Kittitas County Public Health Department, Ellensburg, Washington

Discussion Questions

These questions are designed to further your thinking on the topic covered in this webinar. You may print and discuss them with colleagues and other members of your organization before or after watching this webinar.

  1. With so many competing priorities, how can staff fully incorporate quality improvement practices into their programs?
  2. With limited staff and other resources, how can small organizations get started with quality management efforts?
  3. What resources can we use to get started along the quality management journey?
Photograph of several people ascending a mountain trail.
Air Date: 
Tuesday, December 15, 2015, 11:00 am to 12:00 pm PST
Accreditation & Quality Improvement
1 hour
Hot Topics in Practice