As the emphasis in public health continues to shift from the health department to the larger community based public health system, it is increasingly important that practice evolves to reflect new learning, accountability and increasing community expectations. Quality improvement models have much to offer public health in addressing this challenge. Creating an organizational culture that supports and encourages improvement is critical for today’s public health leaders. In this one-hour Hot Topics webinar, which is part of the Hot Topics series, Casey Milne and Tom Milne, Principals of Milne & Associates, LLC, introduce participants to the concepts of quality improvement and will offer opportunities to discuss the application of an improvement model in the area of emergency preparedness.

Learning Objectives

  • Explain the role of performance standards in improving public health preparedness
  • Identify an improvement process
  • Apply improvement principles to emergency preparedness
  • Describe resources (including colleagues) that could help you in improving your community’s preparedness
  • Identify next steps you can take in applying improvement principles to your work

Intended Audience

BT Coordinators; Administrators, Health Officers; Program Managers, Community Leaders/Partners


Kathleen C. “Casey” Milne is a principal and founder of Milne & Associates, LLC, a national consulting firm based in Portland, OR, that specializes in public health systems development and improvement, and in public health preparedness. Casey has worked on a number of projects aimed at improving public health practice, public health preparedness and bioterrorism, and has facilitated assessments of local and state health departments using the National Public Health Performance Standards Program tool.

Thomas Milne is a principal with Milne & Associates, LLC. Since joining the firm in late 2002, Milne has worked on a number of projects pertaining to bioterrorism and public health preparedness, has co-facilitated assessments of state and local health departments using the National Public Health Performance Standards Program tool, has participated as faculty and guest lecturer for public health leadership institutes, has helped public health organizations do strategic planning, and has assisted a national association understand its market and opportunities for expansion.

Screenshot from webinar slides
Air Date: 
Thursday, January 20, 2005, 12:00 pm to 1:00 pm PST
Accreditation & Quality Improvement
Emergency Preparedness & Disasters
Program Planning & Evaluation
1 hour
Hot Topics in Practice
Competency Domains: 
Cultural Competency Skills
Financial Planning and Management Skills
Leadership and Systems Thinking Skills