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Emergency Communication

NWCPHP research projects identify best practices for emergency communication that can improve outcomes during an emergency.

During emergencies that affect an individual’s or a community’s health, accurate, effective, and timely information is essential. To improve outcomes during an emergency, our researchers are working to identify best practices for emergency communication.

Current Projects

PERRCoLATETranslation, Application, and Evaluation of Public Health Emergency Communication Products
Researchers will improve public health preparedness and response practices, policies, and programs by translating, applying, and evaluating research and trainings developed by the PERRCs and PERLCs.

Next Generation 911From Multi-tasking to Hyper-tasking: Investigating the Impact of Next Generation 911
This project investigates the impact of Next Generation 911 on telecommunicator stress, and develop a 911 call center workforce stress reduction program.

PERRC Year 6Leveraging Technology to Strengthen Public Health Emergency Communication Systems
This project extends previous work on public health use of bi-directional text messaging for communication with stakeholders.

A 911 call center deskSTAT 911: Simulation Training to Assist Triage of 911 Call
This research will investigate whether simulation training improves how quickly and accurately call receivers at 911 call centers identify cardiac arrest and initiate cardiopulmonary resuscitation (CPR) over the phone.

Completed Projects

Key pad of a cell phoneAn Exploration of Bi-Directional SMS Use by Public Health
Researchers will evaluate the use of two-way, text message (SMS) communications to improve public health emergency preparedness and response.


Two women holding manikin911 Call Center Intervention to Improve Identification of Cardiac Arrest
This project was designed to identify a protocol that would assist 911 dispatchers with identifying cardiac arrest victims in the most efficient way possible.


practicing CPR on a manikinBaring the Chest and CPR Effectiveness
NWCPHP research findings suggest that eliminating the instruction to remove a victim's clothing in dispatcher-assisted CPR will save time without compromising performance.


Emergency workersContinuity of Operations During Disasters
Researchers conducted a pilot study with Public Health - Seattle & King County to see how best to ensure communication that supports essential services.


two men talking/Photo courtesy of FEMAEmergency Communication and Medical Interpreters
Researchers identifed how medical interpreters can help health departments engage limited English proficient (LEP) Latinos on emergency and disaster communication issues.


Chinese woman performs CPRImproving Bystander CPR Skills Among Limited English Proficient People
Researchers used findings to modify 911-assisted instructions and develop culturally appropriate CPR training strategies for limited English proficiency populations.


Syringe and liquidInfluenza Vaccine Safety Reporting
This research project studied systems used to monitor, report, and respond to potential problems associated with flu vaccines to strengthen these systems and enhance public safety during a pandemic.


Cell phone in handLimited English Proficiency 911
Research findings created communication guidance for agencies that use phone-based emergency response systems that serve limited English proficiency (LEP) populations.


Chinese media pilotMedia Campaign to Improve Bystander CPR Skills of Chinese Speakers
Researchers tested the effectiveness of using Chinese newspapers to disseminate emergency response skills within the Chinese limited English proficient community.


Car after a crashPredicting Severity of Motor Vehicle Crashes
Researchers developed algorithms to predict how many motor vehicle crash occupants are uninjured or have minor injuries to inform dispatch of emergency responders.


Nurse and doctorsReaching Health Care Providers With Emergency Information
This research compared the effectiveness of fax, e-mail, and text messages for communicating public health alerts to different types of health care providers.


Sample text messageSMS Message Content for Emergency Communication
Researchers studied how text messaging can be used by public health agencies to communicate with health care providers. Researchers also tested a model for evaluating the essential elements of text messages.


Someone texting on their cell phoneText Messaging for Public Health Emergencies
Researchers identified the logistical, legal, fiscal, and technical implications of setting up a text messaging system at a local public health department.