This 90-minute webinar from the Community Engagement and Communication Trainings familiarizes participants with Short Message Service (aka SMS or "text messaging"). Presenters Sharon Bogan, MPH, and Meredith Li-Vollmer, PhD, MA include findings from audience and industry research we have conducted, as well as share lessons learned from text messaging programs we have implemented.

Learning Objectives

  • Explain the benefits and limitations of text messaging for public health emergencies
  • Describe what specific audiences want in a public health texting program
  • Identify legal and logistical considerations with text messaging programs

Intended Audience

Local, state, and tribal health departments of various sizes

Play Recording >

Community Engagement and Communication Training Series

Part 1: Communicating with Limited English Proficiency Populations (Webinar)

Part 2: Text Messaging for Public Health Emergencies (Webinar)

Part 3: Helping LEP Communities Prepare for Emergencies (In-Person Training)


The Los Angeles County Department of Public Health contracted with the Northwest Center for Public Health Practice to develop a series of trainings to:

  • improve preparedness communication strategies and tools for limited English proficiency (LEP) populations
  • improve use of social media in emergency communication
  • understand the use of community engagement strategies to improve preparedness


NWCPHP developed a series of trainings to address these issues. The trainings are applicable to local, state, and tribal health departments of various sizes. The complete suite of trainings included two 1 1/2-hour webinars and one half-day in-person workshop. The two webinars are archived below, including the recorded training and the presentation slides. The third, in-person workshop was interactive and not archived. NWCPHP can replicate this entire series of trainings for other communities upon request.

July 27, 2011
Cultural Competence
Emergency Preparedness & Disasters
1.5 hours
Community Engagement and Communication
Competency Domains: 
Communication Skills
Cultural Competency Skills