How do I register for a webinar?
Registration for the webinar will open 2-3 weeks before the session. The link to the registration form will be available on the Webinar Registration page. After submitting the form, you will receive an email confirmation that includes the connection information for the webinar. If you have questions or encounter problems with the registration form, contact us.
How do I join a session?
From your registration email confirmation, click the login link. Type in the email address you used when you registered and click the Login button.
What equipment do I need to join the web conference or webinar?
You will need a computer (PC or Mac), a fast internet connection, and a compatible browser (Firefox, Internet Explorer, Safari, Chrome) and Flash Player installed. You may also join from some mobile devices (including iPhones, iPads, and Droid devices, though you may need to download the Adobe Connect app first. The audio for the webinars is available through the computer or by calling in on the phone line. Due to variations in network strength at individuals' locations, we can't guarantee the quality of the audio through the computer. If there are any issues with the sound, please call in on the phone line instead.
Why can't I hear the session audio through my computer speakers?
Please verify that your speakers are working. Due to variations in network strength at individuals' locations, we can't guarantee the quality of the audio through the computer. If there are any issues with the sound, please call in on the phone line instead. Before the session, you should receive an email with a link to view the visual portion of the webinar and a phone number to dial-in for the audio. Contact us if you did not get the email.
I joined the session, but no one is there.
All start times are in the Pacific time zone. If you are in a different time zone, please verify the correct start time for your location. In addition, the phone line will not open until 20 minutes before the webinar. If you call in before then, you will not be able to connect.
Is there a limit to how many people can log into the presentation?
Each live web event is limited to 200 computer connections. We encourage participation by groups in the same work site. If the session is full and you are not able to join, we will send you the link to the archived recording after it ends.
Do I need to download anything to my computer to join a webinar?
No. If you have Flash player installed, you do not need to download anything to join the session.
I went into full screen mode in a session. Where did my controls go?
If you clicked the Full Screen button, the slides will occupy your entire screen. To go back to the normal view, click the Full Screen button again (move your mouse to the top of the slides to see it).