Webinar FAQs

Frequently asked questions about how to register, join, and interact in NWCPHP webinar presentations.

Find answers to frequently asked questions about NWCPHP webinars and Hot Topics in Practice. Don't see your question? Contact Sarah Paliulis, webinar coordinator. You can also see iLinc Technical Support.

How do I register for a webinar?

See Webinar Registration for instructions. If you have additional questions, contact us.

How do I join a session?

From your email invitation, click the link next to Join this meeting. Fill out the form you are presented with your information and click Submit. If nothing happens automatically, click the Manual Join button to initiate the process. If you receive any prompts, choose to Run the file and answer Yes to any other prompts you get. Should your firewall or security program prompt you about iLinc, choose to Allow the program to proceed so that you can join your meeting.

What equipment do I need to join the web conference or webinar?

You will need a computer (PC or Mac), a fast internet connection, and a compatible browser (Firefox, Internet Explorer, Safari, Chrome). You will also need a phone to call in for the audio portion of the webinar. Some sessions allow you to listen through the computer, but most use telephone-only audio. See also our System Requirements page.

Why can't I hear the session audio through my computer speakers?

The audio in a live webinar session is presented through the telephone only. Before the session, you should receive an email with a link to view the visual portion of the webinar and a phone number to dial-in for the audio. Contact us if you did not get the email.

Is there a limit to how many people can log into the presentation?

Each live web event is limited to 55 computer connections. We encourage participation by groups in the same work site.

Do I need to download anything to my computer to join a webinar?

Yes. You need the iLinc Client, which automatically installs when you join a session. You can prepare your computer ahead of time by running the system test and joining the test session.

I went into full screen mode in a session. Where did my controls go?

When you go into full screen mode, My Controls automatically hide at the top of the screen. To access them, move your mouse to the top of the screen. You can mute/unmute your audio, share/hide your video, etc while still in full screen. If tab navigation is allowed, you can also navigate to different tabs while still staying in full screen.