Dispute Resolution Principles and Tactics
Session Archive
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Description
Because much of a health department’s work involves public funds, land, and services, decision-making in this arena can be politically contentious. Managers are often required to facilitate community advisory meetings and work with boards and commissioners, as well as mitigate personnel issues such as union negotiations and staff disputes. Frontline staff interfaces daily with clients through home visits and clinic services. These efforts to "enforce laws, develop policies, and mobilize community partnerships" are essential public health services and thus require practitioners to hone their dispute resolution skills.
In the February Hot Topics, Jim Reid, MPA, presents a framework for collaborative negotiations and discusses how to reduce conflict and create agreements that meet the mutual needs of all parties. He will offer case examples where these techniques have been used successfully.
Registration Information
Registration for live events is coordinated by individuals representing our partner organizations in the Northwest. See our registration information to find your nearest contact.
If you have questions about registering for Hot Topics, or do not receive information for joining the session by the afternoon of Monday, February 20, please contact Sarah Paliulis.
Presenter
Jim Reid, MPA, is the founder and principal of The Falconer Group, which he established in September 1995. His expertise is in organizational and leadership development, strategic planning, and dispute resolution.
In addition, Jim is a senior lecturer at the Daniel J. Evans School of Public Affairs at the University of Washington where he teaches "Conflict Resolution: Negotiation and Mediation as Instruments of Public Policy and Management." He is also an instructor for the Evans School's Cascade Executive Programs, where he trains mid-level and senior executives on resolving disputes, facilitating meetings, building strategic partnerships, and reducing resistance to change. He is also certified in facilitating 360 Leadership Assessments to develop or strengthen the management and leadership skills of executives.
In the early 1990s Jim served as the director of King County's planning division, where he focused on strengthening the agency's leadership, improving customer service, and building intergovernmental and public-private partnerships to implement the State’s Growth Management Act.
Jim earned his Masters of Public Administration (MPA) from the Evans School. His certification in 360 Leadership Assessments was earned at the Center for Creative Leadership (CCL). He is also a Phi Beta Kappa graduate of the University of Minnesota, Minneapolis.
Learner Objectives
By the end of this session participants will be able to:
- Identify five key principles of dispute resolution
- Recognize the importance and advantages of using an "interest-based" approach to resolving conflict over other approaches, such as "positional bargaining"
- Identify and use practical tools, tactics, and techniques to create a successful negotiations process and to be a more effective mediator or negotiator
Competencies
Council on Linkages, Core Competencies for Public Health Professionals
3. Communication Skills
3B6. Applies communication and group dynamic strategies in interactions with individuals and groups
5B6. Uses group processes to advance community involvement
Target Audience
This session would be appropriate for the following audiences:
- Local and state public health practitioners
- Public health nurses
- Local and state emergency management staff
- Public health managers
