Starbucks Business Continuity Planning: Hurricane Katrina and Pandemic Influenza

Description

This online, interactive session will feature a two-part presentation about Starbucks' business continuity plans, starting with a summary of Starbucks preparations in the Gulf Coast prior to the arrival of Hurricane Katrina, including the response immediately following the incident. The second part of the presentation will outline Starbucks pandemic influenza planning to date and how lessons from previous incidents are incorporated into these plans.

The speaker will describe how multiple scenario incidents almost always necessitate improvisation, but despite event-specific response decisions the recovery goals should not change much. The differences in how business can rely on previously developed tactics and steps for recovery during the initial versus later phases of the response will also be discussed. Finally, the speaker will comment on how private businesses should be prepared to provide for the safety and well being of employees without the basic support of first responders for the first 3 to 7 days of a major disaster.

Presenter

Jim Morgan, CBCP, is the director of Business Continuity at Starbucks Coffee Company. He has worked in restaurant and retail food sales for over twenty-four years. In 1992, he joined Starbucks Coffee in the Chicago area where he was the Regional Director in charge of 140 stores throughout five states. In 1999, he transferred to the corporate office in Seattle where he served as the Director of Retail Implementation for North American Operations. In this role, he had the opportunity to begin developing the company emergency plans on an as-needed basis. In 2003 Jim became the director of the newly formed Business Continuity department, which leads the enterprise in all aspects of emergency management including continuity planning, response, and recovery to all natural and man-made disasters.

Learning Objectives

By the end of this session participants will be able to:

• Describe how to set recovery goals
• Explain why improvisation is an essential skill for business continuity
• Describe how the initial response period differs from the later response and recovery steps
• Summarize how private businesses should prepare to be self-sufficient in the first several days following a major disaster

Appropriate Audience

• Public health staff and first responders who need to be able to work with businesses directly before during and after a critical incident has occurred
• Emergency management and preparedness planners
• Bioterrorism Coordinators
• State, tribal, and local disaster response teams

Registration Information

Registration for live events is coordinated by individuals representing our partner organizations in the Northwest. See our registration information to find your nearest contact.

Slides and Related Resources

Jim Morgan's PowerPoint slides

Session Archive

Play the recorded presentation. [ 14 MB ]

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