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Practice, More Practice, Best Practice: Improving Our Service to Limited-English Callers

R Calhoun, D Young, H Meischke, and S Allan (2009)
Washington State Journal of Public Health Practice, 2(1):34-37.

Even as new communication technologies emerge, most people still reach for their phones--especially in an emergency. For local health jurisdictions, hotlines or call centers can serve as critical connections for providing lifesaving information to their communities in a disaster. As Washington state communities become more culturally diverse, the needs of limited-English-speaking populations must be considered. In partnership with the University of Washington, Public Health - Seattle & King County (Public Health) examined the capacity of its Public Information Call Center (PICC) to effectively serve limited-English speakers during an emergency.

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